We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 14 days of receiving it.
Return Conditions
- Items must be unused, in their original packaging, and include proof of purchase.
- Returns are not accepted for clearance or final sale items, or gift cards.
Return Process
- Contact Us
Email info@tradecarpetsandbedsltd.com or call +441142448550 within 14 days of receiving your order. Include your order number and reason for return.
- Receive Return Instructions
Once we receive your return request, our customer service team will review it and send you detailed instructions on how to return the item. This may include:
- The return shipping address
- A return authorization number (if applicable)
- Packaging and labeling guidelines
Please wait for our confirmation before sending any items back, as unauthorized returns may not be accepted.
- Return the Item To:
Trade Carpets & Beds
70 Tyler St, Sheffield S9 1DH
United Kingdom
- Refund Processing
After we receive and inspect your return, your refund will be issued to your original payment method within 5–7 business days.
Return Shipping & Extra Fees
- Customers are responsible for the cost of return shipping unless the item arrived damaged or there was an error in your order.
- We do not cover or reimburse any additional charges, such as return shipping fees, customs duties, or bank processing fees.
Exchanges
We currently do not offer exchanges. If you need a different item, please return your purchase for a refund and place a new order.
Questions?
Email: info@tradecarpetsandbedsltd.com
Phone: +441142448550
Hours: Monday to Friday, 9 AM – 5 PM (GMT)